Privacy Policy

MediBrid (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use the MediBrid mobile application and website.

By using MediBrid, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Full Name

Mobile Number

Email Address

Delivery Address

Account login details (OTP-based authentication)

B. Location Information

We may collect precise or approximate location data to:

Show nearby vendors or services

Enable order delivery functionality

Improve user experience

Users may disable location access anytime through device settings.

C. Order & Transaction Information

Order details

Delivery information

Order history

Currently, MediBrid supports Cash on Delivery (COD). We do not store card or online payment information.

D. Device & Usage Information

Device type

Operating system version

App usage logs

Crash reports (if applicable)

2. How We Use Your Information

We use collected information to:

Create and manage user accounts

Authenticate users through OTP

Process and deliver orders

Provide customer support

Improve app functionality and performance

Maintain platform security

Comply with legal obligations

We do not sell, rent, or trade personal information to third parties for advertising or marketing purposes.

3. Data Sharing & Disclosure

We may share limited user information with trusted third parties strictly for operating and improving MediBrid services. These may include:

Cloud hosting providers (secure data storage)

SMS/OTP service providers (user authentication)

Technical service providers (app maintenance and performance monitoring)

Delivery or service partners (only for fulfilling orders)

All third-party partners are contractually required to protect user data and use it only for authorized service-related purposes.

We do not share personal data for advertising networks or data brokers.

We may disclose information if required by law or legal process.

4. Data Retention

We retain personal information only for as long as necessary to:

Provide services

Maintain active accounts

Fulfill legal obligations

Resolve disputes and enforce agreements

If a user deletes their account or requests deletion, we will delete or anonymize their personal data within a reasonable timeframe, unless retention is required by law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction.

Security measures include secure servers and restricted data access.

However, no method of internet transmission or electronic storage is 100% secure.

6. User Rights & Choices

Users have the right to:

Access their personal data

Correct inaccurate information

Request deletion of their account

Withdraw consent (where applicable)

To exercise these rights, contact us at:

📧 medibrid.info@gmail.com

We will respond to verified requests within a reasonable timeframe.

7. Account Deletion

Users may request permanent deletion of their MediBrid account and associated personal data by contacting:

📧 medibrid.info@gmail.com

Upon verification, we will process the deletion request promptly unless legal retention is required.

8. Children’s Privacy

MediBrid is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

Continued use of the app after updates constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, contact us at:

📧 medibrid.info@gmail.com

🌐 https://medibrid.store

Important add-ons

🟥 Third-Party Data Sharing

Third-Party Data Sharing

We share user information with trusted third-party service providers only for the purpose of operating and improving the MediBrid platform. These providers may include:

Cloud hosting and secure data storage services

SMS/OTP providers for authentication

Analytics tools to improve app performance

Delivery or operations partners for fulfilling service functionality

We do NOT share personal data with third parties for marketing or advertising purposes.

🟥 Data Retention

Data Retention

We retain user personal information only for as long as necessary to provide services and comply with legal obligations. Users have the right to request access, correction, or deletion of their data. Upon verified request to medibrid.info@gmail.com, we will delete or anonymize user data within a reasonable timeframe, unless retention is required by law.

🟥 Data Security

Data Security

We implement appropriate technical and organizational security measures to protect user data against unauthorized access, alteration, disclosure, or destruction. These include secure servers and encryption where applicable. However, no method of internet transmission or electronic storage is 100% secure.

🟥 User Rights

User Rights

Users have the right to:

Access their personal information

Request correction

Request deletion

Withdraw consent

To exercise these rights, contactmedibrid.info@gmail.com.

🛑 Data storage

We store user data only for login purposes and whenever user deletes their account the stored data of the specific user gets permanently deleted