1. Overview
MediBrid is a technology platform connecting users with independent healthcare providers and pharmacies. Due to the sensitive nature of medical products and services, returns are subject to strict guidelines.
2. Consultation Services
Online consultations and appointment bookings are non-returnable once the service has been completed.
However, return/refund requests may be considered if:
The doctor failed to attend the consultation
Technical failure occurred from the platform side
Duplicate payment was made
3. Medicine & Product Returns
Medicines and healthcare products can only be returned under the following conditions:
Wrong product delivered
Damaged product received
Expired medicine delivered
Product differs from prescription
Users must report the issue within 24 hours of delivery with proper proof (clear photos).
4. Non-Returnable Items
For safety and regulatory reasons, the following cannot be returned:
Opened or used medicines
Temperature-sensitive products
Products without original packaging
Prescription medicines without valid proof
5. Return Process
To initiate a return:
Contact support via registered email
Provide order ID and issue details
Share image proof (if applicable)
Wait for approval confirmation
Approved returns will be processed within 5–10 business days.
6. Important Disclaimer
MediBrid acts solely as an intermediary platform. Product manufacturer liability remains with the respective pharmacy or supplier.
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